Business management consultants work with organizations and their management teams to improve their overall organizational performance. Most of them focus on one or more central themes, but some consultants and companies offer services in all areas of management consulting. Each of the speciality areas of management consultants brings expertise and methodologies to their work.
Some of the best-known types of management consultants include change management, coaching and leadership training and development, process analysis, operational improvement and new technology implementation or improvement. One area that can be of benefit to most organizations at some stage of their growth and business development is that of implementation consultants. Within this area of specialization, there are a number of roles that an implementation consultant can play within a company or organization.
1. Who works as implementation consultants?
This could include evaluating processes at a company to provide information on how to improve and likely means visiting their work sites to meet directly with clients and see how they work in their own facilities. An implementation consultant will often have university degrees in one or more fields along with an advanced degree in business administration.
Many also have direct and detailed experience in the industry they provide services to, and this gives them a working knowledge and familiarity with any regulatory concerns that may affect business processes.
2. Why are they needed?
Implementation consultants are often brought in when a company is preparing for significant policy changes, shifts in business functions, or as part of an overall review. They will meet with staff to talk about their work, review policy documentation, and discuss the work environment with executives.
They are particularly looking for specific areas where the new policy changes or business direction could cause problems, and for areas in which the company could improve. This external look at the organization allows the senior managers address problems early and build towards greater efficiency and functionality in their workplace.
3. What are their goals and objectives?
There are many goals and objectives for an implementation consultant when they come into a business. Primary among them is to assist their clients to build capabilities in delivery and execution, both during the implementation phase of a project and then continuing after they have made recommendations. They also want to provide their clients with support and assistance in new ways of managing including things like lean manufacturing, lean services, procurement, and supply chain management.
4. How do they work?
Working in small teams, they seek to build the capabilities and capacity of the managers and team leaders they are assigned to so that they can help them deliver positive results and ensure that those results will be sustained into the future. They coach and mentor others to achieve success in both the short and the long term.
They accomplish this by focusing on tracking metrics and handling complex analyses, and then communicating this information back to the client. Their personal goals are secondary to helping their client organization, but they also want to continue to build their core traits of integrity, a sharp analytical mind, creativity, and the ability to work with people across all levels in an organization.
5. Who would make a good consultant?
Successful implementation consultants are often best described as being hardly seen, but always listened to. They work almost undercover inside organizations and companies as they work to get people to work across functions and physically change work processes and systems.
They work in all industries and sectors from manufacturing to retail and hospitality to healthcare and the financial sector. They come with a vast amount of skills and expertise and a proven methodology that can realign an organization and help them to achieve sustainable performance improvement in a very short period of time.